288gam | Privacy Policy

1 Introduction

This Privacy Policy applies to all services provided by 288gam, including the sports betting platform, casino games, slots, fish games, the VIP programme and all associated account management functions. When you register an account, make a PKR deposit or withdrawal, place a bet, or interact with any part of the 288gam platform, this policy governs how your personal data is handled.

We understand that Pakistani users value their privacy and are increasingly aware of how their data is used online. This policy is written to be clear and readable — not padded with legal text designed to confuse. If something in this policy is unclear, please contact our support team and we will explain it directly.

By using 288gam, you confirm that you have read and understood this Privacy Policy and agree to the collection and use of your information as described here. This policy should be read alongside our Terms and Conditions.

2 Information We Collect

288gam collects personal information in two main ways — information you provide directly when using the platform, and information generated automatically through your activity.

Information you provide directly:

• Registration data — your name, date of birth, mobile number, email address and any other details submitted during account creation
• Identity verification documents — CNIC copy, proof of address or payment method ownership documentation when requested for verification purposes
• Payment information — details of the payment method used for PKR deposits and withdrawals, such as your JazzCash or Easypaisa mobile number or bank account details
• Support communications — records of conversations with the 288gam support team, including live chat transcripts and messages
• Account preferences — settings you configure within your account, including responsible gaming tool preferences and communication preferences

Information collected automatically:

• Device and browser data — device type, operating system, browser version and screen resolution
• Usage data — pages visited, features used, time spent on the platform, betting and gaming activity
• IP address and approximate location — used to detect unusual login activity and prevent fraud
• Session data — login timestamps, session duration and navigation patterns within the platform
• Cookies and similar technologies — as described in the Cookies section of this policy

3 How We Use Your Data

The personal information 288gam holds about you is used for the following purposes:

288gam does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review.

4 Payment Data

All financial transactions on 288gam are conducted in PKR. The platform supports JazzCash, Easypaisa, Raast, bank transfers, debit and credit cards and other mobile wallets. The handling of payment data follows strict security standards:

• Payment processing is handled through encrypted, secure channels. Full card numbers and full bank account details are not stored on 288gam's own servers.
• Your JazzCash or Easypaisa mobile number is stored against your account to facilitate withdrawals to the correct wallet. This information is encrypted at rest.
• Raast ID and bank account details provided for withdrawals are stored securely and used only to process your requested withdrawals.
• 288gam may share the minimum necessary payment details with our payment processing partners solely to complete your transactions. These partners are contractually bound to handle your data securely and cannot use it for any other purpose.
• Transaction records — including deposit and withdrawal amounts, dates and payment method references — are retained as part of your account history for the period described in the Data Retention section.

5 Cookies & Tracking

288gam uses cookies and similar technologies to provide a functional and personalised experience on the platform. Here is a plain breakdown of what each type of cookie does:

• Essential cookies — required for the platform to function. These handle your login session, remember your preferences within a visit and keep your account secure. These cannot be disabled without breaking core platform functionality.
• Analytics cookies — help us understand how members use the platform by collecting aggregated, anonymised data on page views, feature usage and session duration. This information is used to improve the platform and is never used to identify individual users.
• Preference cookies — remember choices you have made, such as your preferred sports markets or display settings, so you do not have to reconfigure them on every visit.
• Security cookies — detect and prevent fraudulent activity, such as identifying unusual login locations or patterns that may indicate account compromise.

You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies selectively. However, disabling essential cookies will affect your ability to log in and use core platform features. Clearing all cookies will log you out of your current session.

6 Sharing Your Data

288gam does not sell your personal information to third parties. We share your data only in the following limited and specific circumstances:

• Payment processors — we share the minimum necessary data with JazzCash, Easypaisa, Raast, banks and card networks to process your PKR deposits and withdrawals. These processors handle your data under their own privacy and security standards.
• Identity verification providers — where additional identity checks are required, we may share your submitted documentation with a trusted verification partner. These partners are contractually bound to use your data only for the verification purpose.
• Game and platform providers — some casino games, slot titles and fish games are provided by third-party game studios. These providers may receive your anonymised session data (such as game rounds played and bet amounts) to operate the games correctly. They do not receive your name, contact details or payment information.
• Legal and regulatory obligations — if required by applicable law or a valid legal process, 288gam may disclose account information to competent authorities. We will only do so to the extent strictly required.
• Fraud prevention — in cases of suspected fraud, money laundering or other serious prohibited activity, relevant account information may be shared with fraud prevention organisations or reported to relevant authorities.

7 Data Retention

288gam retains your personal data for as long as your account is active and for a reasonable period after account closure. The specific retention periods depend on the type of data:

• Account and identity data — retained for the duration of your account and for a period after closure to meet any applicable legal record-keeping requirements.
• Transaction records — PKR deposit and withdrawal records, bet history and bonus transaction records are retained for an extended period to support dispute resolution and fraud investigation.
• Support communications — live chat logs and support ticket records are retained for a period sufficient to handle any follow-up queries related to the same matter.
• Analytics and usage data — anonymised and aggregated usage data may be retained indefinitely as it cannot be traced back to individual users.
• Inactive accounts — if your account has been inactive for an extended period, we may contact you before any changes are made to how your data is handled.

When your personal data is no longer required for the stated retention purpose, it is securely deleted or anonymised so that it can no longer identify you.

8 Security Measures

Protecting your personal data is a core responsibility that 288gam takes seriously. The following security measures are in place across the platform:

• Encryption in transit — all data exchanged between your device and the 288gam platform is encrypted using TLS (Transport Layer Security). Look for the padlock icon in your browser address bar when using the platform.
• Encryption at rest — sensitive personal data stored on 288gam's servers, including payment method references and identity documents, is encrypted at rest.
• Access controls — access to personal data within 288gam's systems is restricted to staff who genuinely need it to do their jobs. All staff with access to personal data are subject to confidentiality obligations.
• Anomaly detection — automated systems monitor for unusual account activity, including logins from unfamiliar locations or devices, and will flag these for review or prompt additional verification steps.
• Regular security reviews — 288gam's technical infrastructure is regularly reviewed to identify and address potential vulnerabilities.

9 Your Data Rights

You have meaningful rights over the personal data that 288gam holds about you. Here is a plain summary of each right and what it means in practice:

To exercise any of these rights, contact the 288gam support team. We will verify your identity before processing any data rights request to protect your account security. Requests will be handled within a reasonable timeframe. There is no charge for making a data rights request.

10 Minors & Age Policy

288gam is strictly an adults-only platform. You must be at least 18 years of age to register an account or use any part of the platform. We do not knowingly collect personal data from anyone under the age of 18.

If we become aware that a user account has been registered by or is being used by a person under 18, the account will be suspended immediately and any associated personal data will be handled in accordance with our data retention and deletion procedures.

11 Policy Updates

288gam may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable standards, or improvements to how we explain our data practices. The date shown at the top of this page reflects when the policy was last revised.

When material changes are made to this policy, we will notify active members through their registered contact details — typically via email or an in-platform notification — before the changes take effect. For minor clarifications or non-material updates, the revised policy will be published on this page without prior notification.

Continuing to use 288gam after a policy update has been communicated constitutes your acceptance of the revised Privacy Policy. If you have questions about any change, contact our support team before the effective date.

12 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or how 288gam handles your personal data, please get in touch with our support team. We are available around the clock through the live chat feature on the platform.

You can also reach us by email at:

For data rights requests — such as accessing, correcting or deleting your personal data — please contact support directly and clearly state your request. We will verify your identity and respond within a reasonable timeframe. For general account queries, the live chat option is typically the fastest way to get a response.

To learn more about responsible gaming tools available on the platform, including deposit limits, session reminders and self-exclusion, visit our Responsible Gaming page.